Treatment Protection
Having a beauty treatment soon?
Get Treatment Protection in case something doesn't go to plan.
If you're unhappy with your result, something isn't what you expected, you're worried about how it's healing, or you're struggling to resolve a problem with the clinic, you don't have to deal with it alone.
For eligible treatments. Protection must be purchased before your treatment begins.
If something goes wrong, you don't have to deal with the clinic alone.
What if you're not happy afterwards?
Beauty treatments don't always turn out exactly as expected. You might be unhappy with the result, worried about the way something is healing, or unsure whether what you're experiencing is normal.
And sometimes the hardest part is knowing what to say to the person who carried out the treatment — especially if you're already worried or disappointed.
That's why Treatment Protection exists.
If you need help, we're on your side.
- 1
Protect your treatment
Buy Treatment Protection for an eligible treatment before your appointment.
- 2
Have your treatment as normal
Hopefully everything goes exactly as planned. If it does, there's nothing else you need to do.
- 3
Something worrying you?
Tell Got2Glam what's happened and share any useful photos, messages or information.
- 4
We'll help you work through it
We can help you understand the next steps, communicate with the professional and work towards resolving the problem.
What can I get help with?
I'm unhappy with the result
The result isn't what you hoped for and you're unsure what to do next.
It's different from what I expected or agreed
What you received doesn't seem to match what you discussed.
I'm worried about how it's healing
Something about the healing is concerning you.
I'm struggling with the professional
You're uncomfortable contacting them, aren't getting a response, or can't resolve it yourself.
Something else
Tell us what's happened and we'll help work out the next step.
You don't have to handle it by yourself.
Depending on what's happened, Got2Glam may:
- Listen to and organise what has happened
- Review the information you share
- Help you understand practical next steps
- Help communicate with the professional
- Seek the professional's response where appropriate
- Help both sides work towards a resolution
- Consider whether any further discretionary Got2Glam assistance is appropriate
Every situation is different, so we can't promise a particular outcome.
Eligible treatments
- Microblading
- Powder Brows
- Combination Brows
- Lip Blush
More treatments may be added in future.
Good to know
Treatment Protection provides support if something doesn't go to plan, but it doesn't guarantee that a treatment will have a particular result.
It doesn't guarantee a refund, correction, removal, replacement treatment or payment from Got2Glam. Any additional assistance Got2Glam may decide to provide is considered separately, based on the circumstances.
Treatment Protection doesn't replace medical care. If you may need medical attention, get appropriate medical help.
Your statutory rights are not affected.
Having a treatment soon?
Protect it before your appointment for £19.99.
One-off payment · Eligible treatments only
Questions
When do I need to buy Treatment Protection?
Before your treatment begins. We check the time on our side when your payment completes.
Can I protect a treatment booked somewhere other than Got2Glam?
Yes. The professional doesn't need to have been found through Got2Glam.
Does the professional need to be on Got2Glam?
No. You can protect your treatment yourself, wherever you've booked it.
What if everything goes well?
Great — there's nothing else you need to do.
What if I'm unhappy afterwards?
Open your protected treatment in My got2glam and choose Get help with this treatment.
Does Protection guarantee I'll get my money back?
No. Got2Glam helps you work through the issue and seek a resolution, but Protection doesn't guarantee a refund or a particular outcome.
Is Treatment Protection insurance?
No. It's a Got2Glam support and resolution service. Any additional assistance Got2Glam chooses to provide is discretionary.
What if I'm worried about a medical problem?
Got2Glam can't diagnose medical complications. Contact NHS 111 or your GP for advice, and call 999 or go to A&E in an emergency. Don't wait for us before getting medical help.